FAQs – EventCardsDesign

If you would like to change color, please contact the manager. Specify exactly what color you are interested in.

If you are interested in wedding invitations we have a huge selection of colors. It is also possible to choose the right cardboard according to the texture of the paper.

If you want to order a box. The main color we use for the boxes is white. But we can change
the color of the names and decorative lock on the color you want.

If you want to order a guest book. We have 4 basic varnish colors. Which you can see in the
gallery to your order.

International shipping (big boxes from 1 kg) are handed to recepient and require a signature. If the first attempt was failed, the courier leaves a notification about the second attempt
of delivery. After unsuccessfull attempts of delivery, the goods stay at the post office for 16 days and than go back to the sender. We are not responsible for the packages, which were not taken for various reasons and were sent back to the sender. If a buyer wants the seller to send goods again it is necessary to pay the cost of delivery once more. If the package that was sent to a buyer is no longer needed, the payment for goods is not returned, since all of our products are personalised and cannot be returned.

Please consider the time of delivery and the date of your wedding. If your wedding is less than a month, when ordering from us you risk not receiving the order on time. I try to fulfill orders as quickly as possible and immediately send them (maximum five days). We can only guarantee our part. We have no control over USPS, UPS or FedEx. If your parcel doesn't make it in time for the party, we are VERY sorry
but there is nothing we can do. We will NOT issue refunds for rush order parcel that don't arrive in time through no fault of our own.

Before ordering please closely see our delivery terms if you are not satisfied with the delivery time, please do not place an order !!!

We are work fast and check cancellations periodically during the day. However, we ask for you to cancel your order within 2 hours and we return 100%. In some cases we send package on the next day, if so we don't return money. If you want to cancel order but we have begun to make the item, in this case we return costs for delivery and 50% of product.

PRODUCT

ORDER

DELIVERY

DELIVERY & RETURNS

CANCELATION